Returned items must be Unused, unopened, non-damaged. It must be in selling condition.
Returned Parcel must be complete (includes all parts & accessories)
Items must be kept holding the original Label
Original Package must be preserved (Sealed-Closed)
Return Reasons
Damaged or Defective item
Wrong Item Received
Customer Request Return
How is the return processed?
1. The client will contact our return service agent via 0249046833 within 2 days after receiving the parcel to explain the return case (the client must have the original order ID and the phone number used to place the order).
2. If the client received a damaged or defective parcel or item, then he has to contact our return service agent within 24 hours after receiving the parcel. This timeline is very strist.
3. If the purchased item falls under our fashion category, then the client must contact our return service agent within 24 hours after receiving the parcel.
4. The client must be prepared that our return service agent will ask him to send photos or videos that clarify and show the return reason and case.
5. Our return service agent will investigate these photos and videos and evaluate if the item is eligible for return or not.
6. Our return service agent will process a return request for the client, including sending a replacement for the client and picking up the damaged, defective, or wrong item.
7. If the reason for the return is a customer request (the client didn’t receive a damaged, defective or wrong item), then the client can choose a different item as a replacement or he can apply for a refund if no replacement is available (review our refund policy).
8. Not all products categories are eligible for return. Personal care tools for example fall under the non-returnable items
Delivery Fee burden
Sedshub Team will carry the return delivery fees burden in particular case, however, the return reason is customer requests, then the customer will have to pay return delivery fees.
Refund Policy
If the replacement for the item to be returned is not available in our stock, the client will be welcome to browse our website for a different item as a replacement. We offer a variety of products which all represent a crucial need.
If there is no replacement, then the process will go as follow:
1. The client will ask our customer service agent to generate a refund request.
2. A refund request will include picking up the parcel or the item from the client’s address and getting it back to our warehouse.
3. Once the parcel is received, it will be tested by our quality check team to make sure that the parcel or the item is still in its initial state and it is compatible with our return eligibility criteria (review this section).
4. If the returned parcel or item is not compatible with our return eligibility criteria, then the parcel will be sent back to the customer.
If our team approved that the returned parcel is compatible with our return eligibility criteria, then a refund will be processed as follows:
1. The client can choose to credit this refunded amount into his ishtari account wallet, this amount could be paid for future orders.
2. The client can choose to receive his refunded money as follows:
– Orders Paid by Credit Cards will be transferred to the client’s bank account.
– Orders Paid by cash on delivery method will be refunded as mobile money or by bank transfer.
3. The client must expect that the refund process will take time and we appreciate his patience.
4. If the refund reason is that the client received a damaged, wrong or defective parcel, then we will pay any money transfer fees related to the refund process.
5. If the refund is not due to these reasons and it is a customer request refund, then the client will pay any money transfer fees related to the refund process.
We like to ensure your satisfaction with every product you order from our online platform www.sedshub.com